The Buff Way: Demonstrating our Culture of Care

Course Description

The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities CU Boulder employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by CU Boulder.

The program will develop the skills needed to provide exceptional service to all members of the CU Boulder community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way.

Learning Outcomes

After attending this training, participants will be able to:

Demonstrate the mindset of a culture of care service provider Demonstrate how to mitigate unconscious bias in service interactionsAssess their current service skills and strengths  Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  Demonstrate their knowledge of those we serveAnticipate and respond to the needs, wants and expectations of those they are serving  Implement a four-step process for managing a conversation to demonstrate a culture of care Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   Cultivate skills for handling difficult conversations and situations when delivering service
Who should attend
Faculty and staff who interact directly with students and others in a service capacity should take this course.

Cost
There is no cost for this program.