GBS Global Summit 2026

🌏 BORDERLESS INTELLIGENCE

GBS GLOBAL SUMMIT 2026

Connecting Minds. Empowering Business.

The future of Global Business Services. The next era of enterprise intelligence. A world of business opportunities without borders.

Global business is undergoing a fundamental transformation. Artificial intelligence is changing operating models. Automation is redefining productivity. Digital infrastructure is reshaping enterprise operations. And the Global Business Services (GBS) industry is increasingly becoming a strategic driver of business growth, innovation and competitive advantage.

The question is no longer whether organisations will transform. It is how quickly they can adapt, innovate and capture the opportunities ahead.

On 18 November 2026, Kuala Lumpur becomes the meeting point for the global GBS ecosystem as business leaders, enterprise executives, technology innovators, outsourcing specialists, investors and transformation professionals come together for BORDERLESS INTELLIGENCE: GBS Global Summit 2026.

Organised by GBS Malaysia, this international industry gathering brings together perspectives from more than 35 countries, creating a platform for business collaboration, technology discovery, industry dialogue and cross-border opportunities.

With more than 700 delegates, 40+ speakers and 40+ exhibition booths, the summit connects the people and organisations shaping the next generation of Global Business Services.

This is where business strategy meets technological innovation, where industry experience meets emerging opportunities, and where the future of global business operations takes centre stage.

🔥 WHAT TO EXPECT AT GBS GLOBAL SUMMIT 2026

🌏 700+ DELEGATES FROM 35+ COUNTRIES

Connect with an international network of business executives, global service providers, enterprise decision-makers, GBS practitioners, technology companies, entrepreneurs, investors and industry stakeholders.

Explore opportunities for international collaboration, strategic partnerships, market expansion, outsourcing relationships and business development across the global services ecosystem.

🎤 40+ INDUSTRY SPEAKERS

Hear from business leaders, technology experts and industry practitioners discussing the forces transforming Global Business Services, enterprise operations and the international business landscape.

Expect perspectives on business transformation, AI adoption, operational excellence, intelligent automation, digital innovation, the future of work and the changing economics of global service delivery.

🤝 40+ EXHIBITION BOOTHS

Discover organisations, products, platforms and solutions operating across the business services and technology ecosystem.

Explore innovations in enterprise technology, business process management, outsourcing, automation, digital infrastructure, AI-enabled operations and business transformation.

🤖 ARTIFICIAL INTELLIGENCE DEMONSTRATIONS & HUMANOID ROBOTICS

Move beyond the theoretical AI conversation.

Experience live demonstrations of artificial intelligence applications and humanoid robotics, showcasing how emerging technologies are moving into real-world business environments.

From intelligent automation and AI-enabled workflows to human-machine interaction, the demonstrations offer a glimpse into the next generation of enterprise capabilities.

🎸 KEYNOTES, PANELS, TALK SHOWS, NETWORKING & MUSIC

A full day of industry discussions, knowledge exchange, business networking and experiences.

Connect with the global GBS community, exchange ideas with fellow professionals, discover new business opportunities and engage with the people influencing the future of the industry.

🌐 THE INDUSTRIES AND TECHNOLOGIES SHAPING THE CONVERSATION

Global Business Services is expanding beyond traditional shared services and business process outsourcing. Organisations are rethinking how they structure operations, deploy technology, manage talent, deliver services and create value across international markets.

BORDERLESS INTELLIGENCE brings together conversations spanning several interconnected areas.

GLOBAL BUSINESS SERVICES (GBS) & SHARED SERVICES

The evolution of global operating models, Global Business Services strategy, shared services transformation, global capability centres (GCCs), centralised operations, service delivery excellence and enterprise-wide business integration.

BUSINESS PROCESS OUTSOURCING (BPO) & GLOBAL OUTSOURCING

The changing outsourcing landscape, business process management, intelligent outsourcing, offshore and nearshore delivery models, outsourcing partnerships, operational efficiency and the future of international service delivery.

ARTIFICIAL INTELLIGENCE & GENERATIVE AI

Enterprise AI adoption, generative artificial intelligence, agentic AI, intelligent agents, AI-powered business processes, responsible AI, AI governance, AI implementation and the commercial application of emerging AI technologies.

INTELLIGENT AUTOMATION & ROBOTICS

Robotic process automation (RPA), intelligent process automation (IPA), workflow orchestration, autonomous systems, humanoid robotics and the convergence of human capabilities with machine intelligence.

DIGITAL TRANSFORMATION & ENTERPRISE TECHNOLOGY

Enterprise modernisation, digital operating models, cloud infrastructure, data-driven decision-making, technology integration, process optimisation and digital transformation strategy.

FUTURE OF WORK & HUMAN CAPITAL

Workforce transformation, skills development, human-AI collaboration, talent strategy, organisational change, productivity and the changing relationship between people, technology and business operations.

GLOBAL BUSINESS, INVESTMENT & CROSS-BORDER COLLABORATION

International business expansion, strategic partnerships, investment opportunities, regional market development, innovation ecosystems and the growing importance of interconnected global business networks.

🎯 WHO SHOULD ATTEND?

GBS Global Summit 2026 is designed for professionals and organisations operating within, serving or exploring the global business services and technology ecosystem.

This includes:

CEOs, Managing Directors, Chief Operating Officers and senior executives.

Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Digital Officers (CDOs) and Chief AI Officers.

Global Business Services leaders, heads of shared services and global capability centre executives.

Business Process Outsourcing (BPO) providers, outsourcing companies and business process management professionals.

Enterprise transformation leaders, digital transformation executives and operational excellence specialists.

Artificial intelligence companies, AI developers, technology providers and enterprise innovation teams.

Automation, robotics, cloud computing, data and enterprise software specialists.

Human resources leaders, workforce transformation professionals and talent development specialists.

Management consultants, strategic advisors and professional services firms.

Investors, venture capital professionals, entrepreneurs and business founders.

Business development executives, strategic partnership leaders and international trade professionals.

Organisations looking to establish, expand or strengthen their presence in Malaysia and Southeast Asia.

Whether you are leading a multinational enterprise, operating a shared services centre, building an AI company, providing outsourcing services or exploring the next wave of business transformation, this summit offers an opportunity to engage with the wider international ecosystem.

🌏 WHY KUALA LUMPUR? WHY NOW?

Malaysia continues to develop its position within the international business services, outsourcing, digital economy and technology landscape.

Kuala Lumpur offers a strategic meeting point between established global business markets and the rapidly evolving economies of Southeast Asia.

As organisations reconsider global operating models, talent strategies, technology investments and regional business expansion, the importance of cross-border collaboration continues to grow.

GBS Global Summit 2026 brings this international conversation to Malaysia, connecting local and regional industry participants with a wider global network.

For international organisations, it is an opportunity to explore the Malaysian and Southeast Asian business ecosystem.

For Malaysian enterprises and service providers, it is an opportunity to connect with international decision-makers, discover emerging technologies and explore new markets.

For technology companies and innovators, it is a platform to demonstrate how emerging solutions can address real enterprise challenges.

The opportunity is not simply to observe how the industry is changing. It is to meet the people helping shape that change.

📍 EVENT INFORMATION

Event Name: BORDERLESS INTELLIGENCE – GBS Global Summit 2026

Event Theme: Connecting Minds. Empowering Business.

Date: Wednesday, 18 November 2026

Time: 8:00 AM – 5:30 PM

Venue: KLGCC Convention Centre, Bukit Kiara

City: Kuala Lumpur

Country: Malaysia

Expected Participation: 700+ delegates

International Representation: 35+ countries

Speakers: 40+

Exhibition Booths: 40+

Event Organiser: GBS Malaysia

Supporting Partner: Aether Builders

Official Event Website: https://www.gbsglobalsummit2026.com

🤝 BE PART OF THE GLOBAL CONVERSATION

The next chapter of Global Business Services will be shaped by the intersection of business strategy, artificial intelligence, enterprise technology, human capability and international collaboration.

The organisations that understand these intersections will be better positioned to navigate disruption, capture new opportunities and compete in an increasingly interconnected global economy.

BORDERLESS INTELLIGENCE is an opportunity to connect with that ecosystem.

Meet the industry. Discover the technology. Exchange perspectives. Build partnerships. Explore what's next.

700+ delegates. 35+ countries. 40+ speakers. One global business community.

📅 18 November 2026📍 KLGCC Convention Centre, Kuala Lumpur, Malaysia

🌐 https://www.gbsglobalsummit2026.com

BORDERLESS INTELLIGENCE. Connecting Minds. Empowering Business.

We look forward to welcoming you.

Please be advised: Unfortunately, space is very limited at these community events and we can not always accept everyone we would like to. If you are not accepted to this event, please keep applying! We appreciate your application tremendously and we are looking forward to seeing you at a future event very soon!

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