Root Cause SF: A support engineering dinner

A dinner series for support engineering leaders. AI is rewriting the job - triage, resolution, escalation, team structure. There aren’t enough rooms where the people figuring this out are talking to each other, so we’re making one.

Small group, good food, honest conversation. No panels, no pitches.

For this dinner:

AI on technical tickets - what works, what doesn’t

Resolving without escalating to engineering

AI that knows your codebase, not just your help center

Designing escalation paths when AI is your first responder

What your technical support team looks like when AI absorbs L1/L2

Real metrics that matter - not vendor marketing

For VPs, Directors, and Heads of Support Engineering at scaling tech companies. ~10 seats. Attendance by invitation.

Food and drinks on us.