Support Is an Engineering Problem Now — Plain × Sentry

An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them.

What you'll walk away with

Where agents actually resolve technical issues today, and where they still hand off to a person

How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket

What the support engineer role looks like once triage is automated, and which skills are worth building now

A short list of things to try in your own stack next week, from people who've already shipped them

SpeakersSimon Rohrbach - Co-Founder & CEO at PlainJordyn Buettner - Support Engineer at PlainAssaf Barnir - Head of Global Support at SentryRene Green - Support Engineering Manager at Sentry

Who should attendSupport/customer engineers, technical support leads, solutions and FDEs/forward-deployed engineers, and support leaders with engineering backgrounds.

Run of show5:30 — Doors, food & drinks6:15 — Conversation6:55 — Audience Q&A7:10 — Open floor8:00 — Close